Last updated: August 12, 2026
FLAVVA
1252 Rue Bergar, Laval, Quebec H7L 0A1, Canada
Email: [email protected]
Phone: +1 (514) 617-7877
1. Perishable products
FLAVVA sells refrigerated foods. For food safety, we generally cannot accept returns of opened products or items that were not kept refrigerated after delivery.
2. Quality or delivery issues
If an item arrives damaged, thawed, incorrect, or missing, contact us within 48 hours of delivery at [email protected] with your order number and photos if possible. We will offer a replacement or refund as appropriate.
3. Our errors
If FLAVVA ships the wrong product or double-charges you, we will correct it promptly with a refund or reshipment.
4. Cancellations
You may request cancellation before shipment. Once a refrigerated package is in transit, cancellation may no longer be possible.
5. Refunds
Approved refunds are issued to the original payment method, typically within 5–10 business days depending on your bank.
6. Contact
[email protected] · +1 (514) 617-7877
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